Technology knowledge and governance: Empowering citizen engagement and participation

Journal ar
Government Information Quarterly
  • Volumen: 31
  • Número: 4
  • Fecha: 01 enero 2014
  • Páginas: 660-668
  • ISSN: 0740624X
  • Tipo de fuente: Revista
  • DOI: 10.1016/j.giq.2014.07.001
  • Tipo de documento: Artículo
  • Editorial: Elsevier Ltd
© 2014 Elsevier Inc. The term technology knowledge (T-knowledge) is used to describe knowledge about and the ability to operate specific technologies such as the internet. T-knowledge also includes the ability required to operate particular technologies. T-knowledge can potentially improve engagement by helping the user to make his/her personal decision in an increasing range of domains. The main purpose of this paper is to investigate the extent to which an extended Technology Acceptance Model (TAM) facilitates t-knowledge in e-government services offered by City Halls. We also investigate whether t-knowledge has an effect on citizen engagement in government initiatives. In this research, an extended TAM is developed to test t-knowledge in online e-government services employing a sample of 307 citizens who used the benefits advisor tool provided by a Spanish City Hall. The results suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect t-knowledge. This study also reveals a general support for t-knowledge as a determinant of citizen engagement.

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