Article

Modelling performance management measures through statistics and system dynamics-based simulation

Journal ar
Direccion y Organizacion
  • Número: 65
  • Fecha: 01 January 2020
  • Páginas: 20-35
  • ISSN: 21716323 1132175X
  • Source Type: Journal
  • DOI: 10.37610/DYO.V0I65.526
  • Document Type: Article
  • Publisher: Universidad Politecnica de Madridrevistadyo@cepade.es
© 2020 Universidad Politecnica de Madrid. All rights reserved.The objective of this paper is to establish a methodology that combines performance measurement, a statistical record of measures to identify any relations among them, and system dynamics-based simulation modeling with the aim of supporting operations decision systems. This methodology intends to provide the comprehensive analysis of performance in such a way that it also analyzes the sensitivity and optimization of certain metrics according to requirements in each case. In the literature, this appears as a poorly developed research area. Some relevant studies have been identified which have attempted this combination, but have not completely established it.

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