Conference Paper

The influence of user eskills on online health care services success

Conference Proceeding cp
Proceedings of the European Conference on Knowledge Management, ECKM
  • Volumen: 2
  • Fecha: 01 January 2014
  • Páginas: 619-627
  • ISSN: 20488971 20488963
  • ISBN: 9781910309346
  • Source Type: Conference Proceeding
  • Document Type: Conference Paper
  • Publisher: Academic Conferences
In an attempt to enhance their effectiveness, public health institutions are making a great effort to develop online health care services targeted to all citizens. This paper considers user e-skills as the antecedents of online health care services success. This skills are indispensable to ensure that non-ICT sectors, as well as society as a whole, draws the full benefits from advances in the ICT sector, especially through productivity gains and better social integration. The main focus of this paper is to link e-skills to e-loyalty through the Seddon's information system success model. To achieve this goal, an integrated model is developed and tested by using the Structural Equation Modelling (SEM) approach in a sample of 256 healthcare end users. The results obtained suggest that e-skills dimensions (i.e. self-efficacy and innovativeness) are antecedents of perceptual dimensions of individual benefits (i.e., perceived usefulness and satisfaction) and of organizational impact dimensions (i.e. eLoyalty), as Seddon' model suggests. Consistent with prior studies, satisfaction had strong effects on eLoyalty. Thus, healthcare providers must continuously work at obtain satisfied users to encourage their continuing using of online services. In order to develop patient satisfaction, our results support that perceived usefulness plays a major role in creating a pleasant environment to facilitate the utilization of health technology services. Hence, it is very important to work to get the highest perception of usefulness in users by enhancing their e-skills.

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