Article

EFQM Excellence Model and TQM: an empirical comparison

Journal ar
Total Quality Management and Business Excellence
  • Volumen: 28
  • Número: 1-2
  • Fecha: 02 January 2017
  • Páginas: 88-103
  • ISSN: 14783371 14783363
  • Source Type: Journal
  • DOI: 10.1080/14783363.2015.1050167
  • Document Type: Article
  • Publisher: Routledgeinfo@tandf.co.uk
© 2015 Taylor & Francis.The EFQM Excellence Model (EEM) has been used by managers and academics as a proxy for the implementation of total quality management (TQM). However, at the present time there is no empirical evidence that shows that the systems are equivalent. This paper empirically analyses whether companies that implement the EEM as a management tool are indirectly using TQM. The results make it possible to conclude that EEM and TQM, although not the same, follow a similar path and it can be expected that a company with high scores at EEM will have high odds of being a TQM company. In addition, both systems provide a means for improving performance according to the results measured by the EEM.

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