Quality management practices in the purchasing function: An empirical study

Journal re
International Journal of Operations and Production Management
  • Volumen: 24
  • Número: 7
  • Fecha: 02 August 2004
  • Páginas: 666-687
  • ISSN: 01443577
  • Source Type: Journal
  • DOI: 10.1108/01443570410541984
  • Document Type: Review
The topic of this research focuses on firm's perceived implementation of quality management practices in the purchasing function. More specifically, this paper describes an exploratory research effort to analyze and classify quality management practices in purchasing and assesses the relationships of these practices with measurements of a firm purchasing's operational performance (POP), internal customer satisfaction and business performance. The results reported in this study are based on a field survey consisting of responses gathered from 306 purchasing managers within the Spanish manufacturing industry. The assessment of the relationships among quality management practices in purchasing, POP, internal customer satisfaction and business performance is carried out using bivariate correlation analysis.

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