The effect of information technologies on TQM: An initial analysis

Journal ar
International Journal of Production Economics
  • Volumen: 89
  • Número: 1
  • Fecha: 08 May 2004
  • Páginas: 77-93
  • ISSN: 09255273
  • Source Type: Journal
  • DOI: 10.1016/j.ijpe.2003.06.001
  • Document Type: Article
Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly in the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions. © 2003 Elsevier B.V. All rights reserved.

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